TAKE YOUR CAREER TO NEW HEIGHTS
CERTIFIED PROFESSIONAL IN AIRPORT MANAGEMENT
& CUSTOMER CARE
DURATION : 1 Year
Description
This program is for students who intend to make a career in Airport Management. The course is comprehensive and offers career prospects in many segments of aviation, right from the executive level to the post of airport manager. With this program, students can achieve expertise in airport safety and service, fixed base operations, airport transportation, catering, service and maintenance, baggage handling, transport scheduling and much more.
This course prepares you for a successful career in the airline & aviation industry.
Semester I
- Persona management
- Soft skills
- Principles of aviation
- Aviation operations
- Customer service for global clientele
- Resource management at airports
- Load & trim
- Cargo & DGR
- Flight scheduling
- Airport ramp management
Semester II
- In-flight safety and security
- Passenger handling
- Security & legislation
- Ancillary services
- Airline & airport organisation
- Air fares and ticketing
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career opportunities
passenger handling
As a passenger handling executive, you ensure smooth check-in, luggage transfer & ticket services for customers. The good service that you provide adds to the goodwill of the airline.
CABIN CREW
As a cabin crew member, you will ensure the safety and comfort of passengers during an airline flight. You will also be responsible for briefing the passengers on safety standards specific to the aircraft in a safety demonstration.
FARES & TICKETING
Fares & ticketing executives take and confirm passengers’ reservations for transportation. You will also issue tickets and answer questions about itineraries & rates, prepare invoices outlining rates and fees, and accept payment from passengers.
CARGO & TRANSPORTATION
You will be responsible for the safe and timely movement of all cargo. Coordinate & supervise the loading, unloading, securing, and staging of aircraft cargo or baggage.
IN-FLIGHT SERVICES & SECURITY
In-flight service & security job includes hazard identification, occurrence reporting, risk management, and safety assurance. It is your duty to ensure overall safety & security of the passengers & staff members in the flight.
LOAD & TRIM
As a load & trim officer, you will do the weight & balance calculation of aircraft as per the planned figures of passengers, bags, cargo & mail on the aircraft, issue loading instructions & load sheet, and adhere to the statutory & regulatory requirements for safe loading of aircraft.
CUSTOMER SERVICE
As an airline customer service agent, you will be responsible for making sure that passengers and their luggage safely board the right aircraft at the right time. You need to give passengers a warm welcome and ensure a positive experience.
BAGGAGE HANDLING
Baggage handlers ensure that the passengers’ luggage arrives according to its final destination tag, on time. You will be responsible for sorting and stacking of baggage.
